FAQ

Q: Who is Phoenix Pawn and Gold?

A: Phoenix Pawn and Gold is a licensed collateral lender with over 30 years experience in buying, selling and lending. We have helped thousands of custiomers get the cash they need when they needed it most.

Q: Where is Phoenix Pawn and Gold located?

A: We are located at 2803 W. Van Buren Avenue, Phoenix, AZ 85009

Q: Will my loan be confidential?

A: Phoenix Pawn and Gold treats all transactions with 100% confidentiality. We pride ourselves in the fact that we have earned the trust of so many by handling each customer with respect, discretion and complete confidentiality.

Q: Do I need good credit?

A: No. As a collateral lender, Phoenix Pawn and Gold does not base qualifications on an individual's credit score, current financial situation or any other factor than the value of the item we are lending on.

Q: How much can I borrow?

A: There are no minimum or maximum amounts that can be borrowed. We appraise and value each item individually in an effort to provide you with a loan for the most money possible. Since our values are based on the realse value of any particular item a lona can range any where from $1.00 to $1,000,0000.00

Q: How long before I need to repay the loan?

A: Phoenix Pawn and Gold writes all pawn loans for 90 days at which time both the principal and interest are due. However, the loan can be extended for an additional 90 days by paying the interest. You have the option of extending the loan for as long as you continue to pay the interest.

Q: Can Phoenix Pawn and Gold purchase the items, or does it HAVE to be a loan?

A: Phoenix Pawn and Gold can either write a 90 day loan or make an offer to purchase an item. The choice of whether to pawn or sell the item is always an option you have.

Q: How much interest do I have to pay?

A: Interest rates are set by the State of Arizona. We will always try to give our customers the most competitive rates in the industry.

Q: When is interest due?

A: Interest is due and payable 90 days after the date of the loan. As a courtesy, we will offer a short grace period to accommodate our customers needs.

Q: How will my items be valued?

A: Phoenix Pawn and Gold bases the value We will use the highest possible value for your items based on their resale value.

Q: Can I pick my items up anytime?

A: You do not need to wait the full 90 days before picking up your item. You are allowed to redeem your item at any time prior to the 90 days.

Q: How fast can I get the money?

A: We can fund your loan as fast as you need the money. No waiting. No approval process.

Q: What do I need to bring with me?

A: You must be 18 years or older and have valid government issued picture ID (This includes a driver’s licenses, State or Military ID, passports etc.)

Q: Do the items have to belong to me?

A: Yes. You need to be the legal owner of the items, or you will need a notarized letter from the owner giving you permission to do the transaction.

Q: Can I borrow money against my car?

A: Yes. Phoenix Pawn and Gold offers auto title loans as long as you have a clear title for the vehicle in your name. In some cases, if a customer already has a car title loan through another lender, we can look at that loan to see if it is possible to refininance through Phoenix Pawn and Gold.

Q: Do I keep the car during the loan?

A: Yes. With an auto title loan through Phoenix Pawn and Gold you keep the vehicle to drive just as long as you at least make the monthly interest payment.

Q: Will my loan be reported to the Credit Bureau?

A: No. Since our loans are based solely on the collateral, we do not report the loan to the credit reporting agencies.